Financial Counseling – “Walking In Our Member’s Shoes”

5/10/17 | | Comments (0)


Kalsee Credit Union is the first and only credit union in Michigan, at this time, that offers financial education and counseling to their members through a state licensed credit counselor (Melissa Mullins) and a program entitled Aspire Financial Counseling.

Melissa Mullins is a Certified Financial Counselor through the Foundation & CUNA’s Enhanced FiCEP Program. This FiCEP Program enables all credit union staff to become more confident in helping members build a stronger financial future. FiCEP is designed for credit union staff who work in the financial counseling, collections, and loan departments, or any other staff members who are committed to helping members gain control of their financial future. When staff successfully complete the proctored exams, they will be a certified Credit Union Certified Financial Counselor ready and able to assist credit union members reach their financial goals.

Aspire Financial Counseling and Kalsee Credit Union created a video, “Walking In Our Member’s Shoes” to educate and engage their employees about the importance of meeting members where they are in life. The video represents the unforeseen circumstances and life changing events that can effect credit union members.

Kalsee Credit Union’s core values are centered upon the belief that every member deserves respect and a judgment free banking environment. This video is a great reminder for staff about the importance of avoiding misconceptions in order to put the needs of the members first.

Thank you for sharing your video with us, Kalsee CU! For more information on FiCEP, click here or watch this short video.

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